This file documents ...

Copyright 2003 Jorgen Skogstad

Permission is granted to ...

First Chapter
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Sections with documents like;

 1. Service Level Agreements (SLA)

 2. Operating Level Agreements (OLA)

 3. Underpinning Contracts (UC)

Technology development; current and future
******************************************

Include hardware sections with;

 1. N1

 2. Blade

 3. Provisioning

 4. Mainframe

 5. *nix

 6. Windows

Include software sections with;

 1. Applications and technologies relevant to the book

 2. Tivoli

 3. CA Unicenter

 4. Teamquest

Help solve the end2end monitoring problems etc.

About the authors
*****************

 1. What is the story about this book?

 2. Who are the authors?

 3. Why are they writing this book?

 4. What is the intended audience for this book?

Various ideas and stuff
***********************

 1. BI and NMH This school has studies in IT management. They should be interested in ITIL and how this could help it organisations develop sound cost analysis and implementations within their organisations.

 2. NITH

 3. School in Telemark This school is doing alot of certification studies and education. Perhaps they are interested in developing coursework??

 4. HiO

 5. Folkeuniversitetet

 6. NTNU

Here is a numbered list.

 1. This is the first item

 2. This is the second item

The makeinfo and texinfo-format-buffer commands transform a Texinfo file such as this into a Info file; and TeX typesets it for a printed manual.